Who is responsible
Hedges, Edges & Leaves is the registered business name of Ross Gregory Hamilton, sole trader, ABN 36 163 245 577, in South Australia. In this policy, “HE&L”, “we” and “us” refer to that business. For privacy questions, access or correction requests, or complaints, call Ross on 0409 690 724. You can request a copy of this policy or ask for a private way to send a written request. This notice covers this website and enquiries initiated through it.
Information you choose to provide
The enquiry helper asks for your name, suburb, service of interest and an optional message. These details stay in your browser while the message is prepared; the helper does not submit them to our website database. If you choose to send the SMS, Ross receives the message and your sending phone number through your messaging and mobile services. If you call or contact HE&L through social media, those communication services also process your information. You can browse without sending an enquiry. Please avoid including passwords, financial details or other sensitive information in an enquiry.
Website and team information
Hosting and security providers may process technical information such as an IP address, requested address, time, browser/device information and security events to deliver and protect the website. Invited team accounts store a name, email address, role and permissions, protected password information, session and invitation records, and an activity history of administrative changes. Team members may upload images or edit website content. Published material is visible to website visitors; saved drafts require authorised access. Public customer accounts, online payments and online ordering are not provided by this review site.
Why information is used
Enquiry information is used to respond, discuss the garden, prepare a quote or arrange agreed work. Team information is used to authenticate authorised people, manage permissions, protect the site and keep a record of changes. Technical information supports delivery, troubleshooting and abuse prevention. This website does not contain advertising trackers, visitor marketing profiles or a newsletter signup. We do not use the enquiry helper to make automated decisions about an individual. Any future collection feature or materially different use requires a review of the relevant notice.
Service providers and overseas processing
Netlify hosts the website and its team-account database and uploaded media. Cloudflare manages connected domain DNS, redirects and related traffic security. Porkbun is the registrar for the connected domains. Your mobile provider, messaging service or a social platform processes information when you choose to use it. Authorised website administrators and technical support may access records necessary for their role. Some technical and team-account information is processed outside Australia, including in the United States. Providers operate international networks and may process traffic in other countries. Their privacy information is linked below. We may also disclose information with your authority or where required or permitted by applicable law.
Storage, security and retention
Team access uses individual accounts, protected passwords, permission checks and encrypted HTTPS connections. Enquiry messages you send are held in the communication services used by you and HE&L, separately from the browser-only helper. No internet service can promise complete security. Information should be kept only while needed for its purpose, legitimate business records, security or an applicable legal requirement. Retention varies by record and provider; this website does not promise that every record disappears when a session expires or an account is suspended. Contact Ross to discuss a specific record, a deletion request or a security concern.
Your choices, access and correction
You may ask what personal information HE&L holds about you, request access or correction, or ask that information no longer needed be removed, subject to applicable law. We may need reasonable information to confirm your identity and locate the record. Do not send identity documents through the public enquiry helper. If a request cannot be met, we will explain the reason where appropriate. You can clear the saved theme preference through your browser and sign out of a team account. Closing an unsent enquiry does not send it to HE&L. Browser/device and provider controls are explained on the Cookies & technology page.
Concerns and changes
Contact Ross first on 0409 690 724 with the nature of your concern and a safe way to respond. We will consider the issue, explain the next steps and respond within a reasonable time. If you remain dissatisfied, you can seek guidance from the Office of the Australian Information Commissioner about available complaint avenues and whether the Privacy Act applies to the matter. This policy will be updated when the site or its information handling changes. The date above identifies this version.
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For a question about your garden, an enquiry or this website, contact Ross.
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